When Neighbors Ask
January 19, 2023
WHEN NEIGHBORS ASK
What do you say when a friend, family member or neighbor asks a question about a specific topic pertaining to FirstEnergy? Take for instance customers experiencing financial difficulties who may qualify for emergency assistance programs to help maintain their service during the winter.
Here is some information you may want to share.
Does FirstEnergy offer financial assistance on bills?
Many of our customers may be unaware of the various special arrangements available to them, which often prevents them from taking advantage of financial assistance. We encourage our customers who have difficulty making ends meet to contact their utility company to enroll in payment plans or bill assistance programs. Click here to learn about the help available.
Customers of our utility companies may be eligible for one or more of the following programs, depending on their circumstances. Use these links to find information on specific programs by company:
- Ohio Edison, The Illuminating Company, Toledo Edison
- JCP&L
- Met-Ed, Penelec, Penn Power, West Penn Power
- Mon Power and Potomac Edison
What type of payment options are available?
Billing and payment options can be found here on the FirstEnergy website. If they need help, customer service representatives are available to assist residential customers with manageable payment arrangements and can provide information on needs-based assistance programs.
What if I don’t qualify for financial assistance and I can’t pay my entire bill?
We understand household expenses can go up and down. Making partial payments can help with budgeting and managing rising electricity costs. Recently we have made it even more simple and convenient for you to make partial payments toward your monthly bill online here.