What do you say when a friend, family member or neighbor asks a question about a specific topic pertaining to FirstEnergy? Here is some information you may want to share if you’re asked about financial assistance programs.

You may know someone struggling to pay their electric bill this winter. There are assistance programs available to help eligible customers or they may qualify for a payment arrangement to help them get back on track.

This search tool can help identify what type of assistance could be available based on location, household size and income. Additionally, eligible customers can enroll in an installment plan or request a “promise to pay” extension on their due date directly in their online account.